ORDERING INFORMATION FOR BOOKSELLERS 

 

TERMS & HOW TO ORDER

If you are a business, bookseller, or retailer looking to buy our books, please note our terms:

10 units or $150.00 (retail value) minimum requirement to qualify for discount. POs of $400.00 (gross value) or more qualify for free freight, including associated backorders. We have a backorder minimum of 5 copies. Our return policy can be found here.

To order, you can:

We also accept orders via EDI. SAN #8102775.

If you are an individual looking to buy our books, please place your order through our web store or consider shopping at your local bookstore.

NEW ACCOUNTS

First orders for new accounts must be prepaid. If you would like to apply for terms, please complete our credit application form and send it to books[@]iguttaq.com. If you have any questions, please contact our team or your local sales representative.

Click here to download our credit application form.

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CANADA SALES REPRESENTATIVES

BRITISH COLUMBIA, ALBERTA, YUKON, THE NORTHWEST TERRITORIES, AND NUNAVUT

Rachel Gamble: rachel@iguttaq.com - 647-769-8511

ONTARIO, QUEBEC, AND ATLANTIC CANADA

Paris McDonald: paris@iguttaq.com- 437-784-8588

SASKATCHEWAN AND MANITOBA

Rorie Bruce: rorbruce@mymts.net - 204-781-1769

 

US AND INTERNATIONAL ORDERS

U.S. Orders
Consortium Book Sales & Distribution
The Keg House
Suite 101
34 13th Avenue NE
Minneapolis, MN 55413-1007

Tel: 1 (800) 937-8200
Fax: (800) 838-1149
Email: ips@ingramcontent.com

International Orders
Ingram Publisher Services International
1400 Broadway, Suite 520
New York, NY 10018

Email: IPS_Intlsales@ingramcontent.com
Please send orders and remittances to: IPS_international.orders@ingramcontent.com

 

ONLINE STORE ORDERS

SHIPPING

 

U.S. orders: Please note that tracking is not available for the Canada Post small packet USA air shipping option. We are unable to track these shipments or provide status updates on them after they leave our warehouse. If you require tracking, please select either the Canada Post expedited parcel or Xpresspost option.

 

SALES TERMS

 

Price and availability information is subject to change without notice. All sales are in Canadian dollars.

 

REFUND POLICY

 

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To start a return, you can contact us at books@iguttaq.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Unfortunately, we cannot accept returns on sale items or gift cards.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase. Shipping costs are the customer's responsibility.

You can always contact us for any return questions at books@iguttaq.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

 

ORDER INQUIRIES

 

If there is an issue with your online order such as a damaged book, wrong item or missing items, please contact us at books@iguttaq.com. To allow us to better assist you, please provide your name, contact information and order number with your inquiry. We will get back to you as soon as possible.

 


CONTACT

GENERAL INQUIRIES, RIGHTS & MEDIA INQUIRIES

For more information about our books, media requests, desk copies, rights or permissions, please contact info[@]arvaaq.com.